Refund policy

We hope you and your pet love your Whipl bed. If you're unhappy with your product, you may request a return within 30 days of receiving your order. Your experience matters to us, and we'll do our best to make things right.

Unopened items

Items that are unopened, unused, and returned in their original packaging are eligible for a full refund after they have been received and inspected. Proof of purchase is required.

Opened items

Opened or used items may still qualify for a partial refund. The refund amount will be determined after inspection and will depend on the bed's condition, cleanliness, and any signs of use or damage.

Damaged or incorrect items

Please inspect your order when it arrives. If your bed is defective, damaged, or incorrect, contact us as soon as possible at whiplofficial@gmail.com with your order number and photos so we can review the issue and make it right.

Return shipping

Email whiplofficial@gmail.com before sending your item back. If your return is approved, we will provide return instructions and details about any applicable shipping costs. Items returned without prior authorization may not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the refund decision and amount. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.

Questions

For questions about a return, email us at whiplofficial@gmail.com. We are happy to help.